We collect information you provide directly to us when using our investment guidance platform. This includes personal details necessary for providing our services and ensuring compliance with Belgian financial regulations.

We use your personal information primarily to deliver our investment guidance services and maintain a secure platform. Our usage is always proportional and limited to what's necessary for providing value to you.

• Provide personalized investment education and guidance materials
• Send important updates about market conditions and regulatory changes
• Verify your identity in accordance with Belgian financial regulations
• Improve our platform based on user behavior and feedback
• Respond to your inquiries and provide customer support
• Detect and prevent fraudulent activities or security breaches
• Comply with legal obligations under Belgian and EU law

We never sell your personal information to third parties or use it for purposes unrelated to our investment guidance services. Any marketing communications we send are directly related to financial education and can be unsubscribed from at any time.

We maintain strict control over your personal information and only share it when necessary for service delivery or legal compliance. Our approach prioritizes your privacy while ensuring we can provide comprehensive investment guidance.

In certain circumstances, we may disclose your information:

• To comply with legal obligations or respond to valid legal requests
• To protect our rights, property, or the safety of our users
• In connection with a business merger, acquisition, or asset sale (with notice)
• With your explicit consent for specific purposes

We do not engage in data brokerage or share information with marketing companies unrelated to financial services. Our partnerships are transparent and focused on enhancing your investment learning experience.

As a Belgian resident, you have comprehensive rights regarding your personal data under the General Data Protection Regulation. We've designed our systems to make exercising these rights straightforward and efficient.

To exercise any of these rights, contact us at [email protected] with your request. We typically respond within 30 days and never charge fees for legitimate requests. If you're unsatisfied with our response, you can lodge a complaint with the Belgian Data Protection Authority.

We implement enterprise-grade security measures to protect your personal information from unauthorized access, alteration, or destruction. Our security practices are regularly audited and updated to address emerging threats.

We retain your personal information only as long as necessary to provide our services or comply with legal obligations. Specific retention periods include:

• Account information: Maintained during active use plus 7 years after closure
• Communication records: Stored for 3 years for service quality purposes
• Financial profile data: Kept for 5 years to comply with Belgian regulations
• Usage analytics: Aggregated and anonymized after 2 years

When data reaches its retention limit, we securely delete or anonymize it according to industry best practices. You can request earlier deletion in most circumstances by contacting our privacy team.

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We believe in transparency about these technologies and give you control over their use.

We use several types of cookies:

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how you use our site to make improvements
• Preference cookies: Remember your settings and personalization choices
• Marketing cookies: Used to show relevant financial education content

While we primarily process data within the European Union, some of our service providers may be located outside the EEA. We ensure that any international transfers comply with GDPR requirements and maintain your data protection rights.

When we transfer data internationally, we use:

• European Commission adequacy decisions for approved countries
• Standard contractual clauses approved by EU authorities
• Binding corporate rules for multinational service providers
• Specific derogations only when legally permitted and necessary

We regularly review our international partners to ensure they maintain appropriate data protection standards. You can request specific information about data transfers affecting your personal information by contacting our privacy team.

We periodically update this privacy policy to reflect changes in our services, legal requirements, or data processing practices. We believe in keeping you informed about how these changes might affect you.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically, especially before sharing additional personal information with us.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.